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ContactMetrics

Analytics and Contact Forms


Tiny
Published 11/26/2013 and rated Ratingstars4 4 out of 5 stars
by Shel Gatto
What can you use the app for?

ContactMetrics is a form builder that connects contact information with actionable information. When a customer contacts the user through ContactMetrics, the user is provided a list of additional details including where they are located, how they found the website and what pages/products the individual viewed. This gives the user an edge when trying to increase sales while interacting with leads and existing customers. The application also puts users in a better position to help their customers when discussing technical issues with software products. Users can also identify the potential for fraud because contact information may indicate a potential risk based on the sender’s request or comments. The application provides a simple drag and drop builder and the ability to use multiple forms and websites.

ContactMetrics screenshot
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What is the history and popularity of the app?

ContactMetrics is still very new, so it has not yet obtained significant popularity. There are a few mentions of it on the web, but not many. The application is promising but it is still in beta so it’s difficult to tell how popular it will become when more users test its features and functions. So far the application remains largely undiscovered.

What are the differences to other apps?

ContactMetrics provides more than hosted contact forms; they also give users a way to gather valuable information before they send their first response. This concept isn’t original, but it is very practical from a business standpoint. Users can go in armed with more information to provide a better experience for a customer or visitor.

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How does the web app look and feel to use?

ContactMetrics sticks with a simple layout and design that works well for its intended purpose. Users never feel overwhelmed or distracted as they review analytic data or their message center. Everything appears in organized lists with headers. New users will have no trouble diving right in thanks to the simple yet convenient interface.

How does the registration process work?

New users can try ContactMetrics by clicking the blue “Register for a Free Beta Account” button along the left side of the homepage. The form on the next page asks for a username, email address and password. The application is currently in a beta status so some users may experience difficulties when trying to register. Once the form has been submitted, the user is advised that a confirmation email will be sent and must be accessed before logging in for the first time.

What does it cost to use the application?

Anyone can sign up for a ContactMetrics account for free. The application does not currently charge a fee for its services. There are no pricing details on the site as of yet. Users should keep in mind that the application is still in beta and more features are in development. There is a good chance that the application my add a fee or paid subscription option. As of right now, no future pricing information is available.

Who would you recommend the application to?

ContactMetrics offers a convenient solution for professionals who want to improve the way they handle customer and lead interactions. The application provides instant access to valuable information in a way that’s hassle-free and usable. Whether or not the application will remain economical remains to be seen but as of now, it is an appealing alternative to going into an interaction with little more than a name and email address.

  • Create hosted forms that can be added to websites
  • Gather helpful information with each interaction
  • Build forms using a simple drag and drop system
  • Utilize spam detection that is Captcha-free
  • Access a convenient online message center


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ContactMetrics contact details

Telephone: 6505571319
Postal address:
1118 Grand Teton Dr
Pacifica, California 94044-3711

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